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"Paperless Office" Systems Implemented
Initiative promoted for offices that do not use paper


January 7th, 2009 / Reforma

Pegaso Tecnología facilitates automation for a wide range of organizations and businesses through its Peg@sus system and Digital Tax Solutions. Javier Vega, C.E.O. of Pegaso Tecnología, commented that they offer solutions that include the most advanced practices to implement true paperless organizations…
see more »



Electronic Alliance

January 28th, 2009 / El Universal

A few days ago, an alliance was agreed between the firms Pegaso Tecnología, led by Javier Vega, and Quality Post, to offer a unique electronic courier service to the wide client network of the latter, which includes the biggest banks and stores...
see more »



Money Matters

January 10th, 2009 / Crónica

Grupo Pegaso, owned by Alejandro Burillo, has extended an invitation to the media for January 15th to introduce them to the services Pegaso Tecnología offers in e-government and business solutions, such as electronic invoicing, among others…
see more »



Electronic Invoicing at Pegaso Headquarters

13 de enero de 2009 / El Financiero

Alejandro Burillo Azcárraga has staged a comeback in the business world, and this Thursday is planning to present to the media, through Pegaso Tecnología, his program of digital solutions that includes e-government and digital tax applications...
see more »



New Digital Fiscal Solutions

July 8th, 2008 / Reforma

Support for conversion to electronic invoicing. Deloitte and Pegaso Tecnología propose alternatives to issuers given modifications to invoicing scheme. Although the tax rules have changed in favor of paperless tax processes...
see more »



Peg@sus Presents Solution

December 24th, 2007 / Reforma

Pegaso Tecnología and Microsoft are developing a solution for paperless government procedures. They recently launched Peg@sus, the new collaboration tool developed by Pegaso Tecnología based on Microsoft technology...
see more »



Congress and Exhibition Amece 2007

October 24-25, 2007

The challenge of implementing a solution for Digital Invoicing in a large company. Many large companies have put back the use of electronic invoicing. On occasion, as they are big purchasers, they have just adopted the solution of the recipient...
see more »

AMECE Revisions to Solutions for Electronic Invoicing
September 2007

In response to general industry requirements, AMECE has begun the process of revising the solutions for the second market version of the Electronic Invoice (Digital Tax Receipt)...
see more »



The transformation of IBM

September 2007

Pegaso Tecnología is a company dedicated to dominating information technologies and obtaining benefits from them. The company, together with IBM, has convinced both the private sector and the government to join the ranks of global competition...
see more »



CIAPEM 2007

September 19th 2007

Pegaso Tecnología is a company dedicated to dominating information technologies and obtaining benefits from them. The company, together with IBM, has convinced both the private sector and the government to join the ranks of global competition...
see more »

3rd Government and Technology Summit

December 1st, 2005

Analysis of the administered services model, beyond outsourcing, given the need that has arisen with the Austerity Decree to assess new forms of IT acquisition, as well as new technologies and how to obtain them, taking into consideration that public administration may be impacted by the various IT technologies in different ways…
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Software Guru

December 1st, 2005

Since December 2003, Javier Vega Flores has been in charge of the General Administrative Department for Communication and Information Technology at the Internal Revenue Service (SAT), which responds to the Finance Ministry. Under his management, the department has made considerable progress in terms of technology and innovation…
see more »

"Paperless Office" Systems Implemented
Initiative promoted for offices that do not use paper

Source: Reforma, January 7th, 2009

Pegaso Tecnología facilitates automation for a wide range of organizations and businesses through its Peg@sus system and Digital Tax Solutions. Javier Vega, C.E.O. of Pegaso Tecnología, commented that they offer solutions that include the most advanced practices to implement true paperless organizations. He explained that despite efforts to implement automated processes - including ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and BPM (Business Process Management) solutions - companies have been unable to eliminate the majority of their documents, contracts and tax receipts.

Additionally, organizations are snowed under with e-mails intended to document and support business decisions, but these are dispersed and are also susceptible to being altered or lost. Other problems are posed by electronic information storage systems, which are intended for data to be kept and consulted but which complicate the association of different documents related to any new business process.
Pegaso Tecnología has a three-dimensional solution to this:

1. Adoption of the Peg@sus Dynamic Process Management® solution

    This allows the integration of different communication sources, such as printed documents, e-mails and internal system flows. Peg@sus can work independently or may be integrated by ERPs and CRMs. This method of collaborative working can be integrated with the desktop tools of Microsoft® (e-mail, electronic search engines) and guarantees that tasks will be achieved effectively, with a user-friendly follow-up mechanism. "This is ideal for following up on the initiatives undertaken by executives and management, especially in processes that have not been preestablished, like new projects, legal matters, and so on. By integrating electronic signatures it is possible to legally validate the authorship of electronic communications, both internally and with third parties," explains Javier Vega. He added that the different processes within an organization require information flows through minutes, calls, mails, contracts and other media, all of which can be registered with Peg@sus independently or integrated into existing systems, as a complement to preestablished flows.

    "In practice, structured systems like ERP and CRM are able to facilitate matters in 80 percent of cases, but executives and managers use 80 percent of their time to solve decision-making processes in the other 20 percent of cases. Peg@sus takes over that executive and management follow-up function," says Javier Vega.


2. Adoption of digital media for tax receipts

    By using Pegaso Tecnología's Digital Tax Solutions, it is possible to issue and receive documentation that is valid for the tax authorities, eliminating the need, to print, distribute, store and file documentation for years on end. Collection cycles are shortened, internal logistics are simplified and an improved experience for client and supplier is achieved.
    Javier Vega points out that Pegaso Tecnología's solutions have been certified by the SAT (Mexican inland revenue authorities) and the AMECE (Mexicana Association for Standards in Electronic Commerce). More than 1,200 companies that currently issue their own tax receipts will migrate to the new electronic tax receipt method.

3. Digitalization

    As a complement to the practices mentioned above, Pegaso Tecnología offers a digitalization service for data files and the integration of this digital documentation into the business process through Peg@sus and Digital Tax Solutions. In this way, information is available for consultation in work processes, and can be used for support or as part of a new transaction. The C.E.O. of the company revealed that large-scale telecommunications, media, transport, trade and manufacturing companies, as well as federal and local government agencies and other public bodies, are already working with the advanced solutions of Pegaso Tecnología.


Some benefits offered by Peg@sus:

    • Supervisión y seguimiento automático a los acuerdos e iniciativas directivas y gerenciales.
    • Medición de productividad.
    • Generación de una base de conocimiento empresarial.
    • Identificación de cuellos de botella, sobrecargas de trabajo y necesidades de reingeniería de procesos y/o implantación de políticas.
    • Soporte en el establecimiento de acuerdos de nivel de servicio entre las áreas.
    • Documentación de soporte a los incidentes de los procesos establecidos.
    • Oficina ecológica.
    • Integridad de los documentos y seguridad en el reconocimiento de la autoría de los mismos.
    • Uso maximizado de las herramientas de colaboración de Microsoft® a través de su integración con Peg@sus.
    • Priorización automática de los asuntos a resolver.

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Electronic Alliance
Source: El Universal, January 28th, 2009
Business, Alberto Barranco

A few days ago, an alliance was agreed between the firms Pegaso Tecnología, led by Javier Vega, and Quality Post, to offer a unique electronic courier service to the wide client network of the latter, which includes the biggest banks and stores. In the initial stage, electronic mailboxes will be created where bank statements that are valid for taxation purposes, as well as notifications and promotions, can be received safely and reliably. A second stage will include contracts and agreements, validated with electronic signatures.


Money Matters
Source: Crónica, January 10th, 2009

Grupo Pegaso, owned by Alejandro Burillo, has extended an invitation to the media for January 15th to introduce them to the services Pegaso Tecnología offers in e-government and business solutions, such as electronic invoicing, among others. Pegaso Tecnología, a newly created company, has been planned as one of the leading companies in Mexico and the world in terms of software development and research, seeking effectiveness and efficiency in organizations, governments, businesses and corporations. It already has clients of the stature of Wal-Mart, Apasco Cements, the Mexican Finance Ministry, the Mexican Transport Ministry, Procter & Gamble, the Mexican Supreme Court of Justice, Telefónica Móvil, and others. This 100%-Mexican organization has developed software solutions that are the only ones of their kind, and will be exported around the world.


Electronic Invoicing at Pegaso Headquarters
Source: El Financiero / January 13th, 2009

Alejandro Burillo Azcárraga has staged a comeback in the business world, and this Thursday is planning to present to the media, through Pegaso Tecnología, his program of digital solutions that includes e-government and digital tax applications. The idea of Pegaso is to encourage the use of electronic invoicing in governments, businesses and corporations. This IT service can make considerable savings in overhead costs and has great potential for these straitened times. Pegaso has tested its solutions in companies such as Wal-Mart, Telefónica Móvil, Apasco and Procter & Gamble, while in the public sector it has clients like the Mexican ministries of Finance and Transport. This is a solution that is changing the way people do business via electronic means, as well as promoting paperless organizations. As the reader will know, Pegaso Tecnología is a firm of systems architects that is 100% Mexican, with more than a million hours of experience in designing bespoke solutions for companies' mission-critical processes, using internally developed software.


New Digital Fiscal Solutions
Source: Reforma, July 8th, 2008

Support for conversion to electronic invoicing. Deloitte and Pegaso Tecnología propose alternatives to issuers given modifications to invoicing scheme. Although the tax rules have changed in favor of paperless tax processes, few companies have taken advantage of the benefits in terms of optimizing processes and improving costs.

Resolution number one in the amendments to Miscellaneous Tax Regulations in 2008, published on June 27th, 2008, states that those taxpayers that issue their own invoices, often referred to as “issuers,” must now use digital invoices, also known as electronic invoices, which is set to become the only means to continue to issue invoices. This must happen before April 30th, 2009. Deloitte and Pegaso Tecnología are two organizations with expertise in the fields of tax law and technology, and they are currently providing support to some of the largest corporations in Mexico in order to change them over from printing their invoices on paper to issuing them electronically. They provide advisory services in relation to processes, taxation, technological solutions and change management, complemented by services for the digitalization of historical invoice files.

To discuss the matter, what could be better than two recognized experts? Francisco Macías Valadez, taxation partner at Deloitte and author of the book “Eliminating Paper; the Use of Electronic Means in Taxation Matters” edited by the Mexican Institute of Public Accountants, and Javier Vega, currently CEO of Pegaso Tecnología, who was previously the Systems Director at the Internal Revenue Service and who has been familiar with the subject since it was first conceived.

Both specialists agree on the enormous advantages of adopting electronic means for invoicing, at the same time complying with the new tax regulations. They have experience of several successful cases in converting so-called “issuers” to electronic invoicing. It is interesting to note that the complete cost of handling an electronic invoice is just a fraction of that of a printed one; they substantially improve the internal processes in companies, in many cases reducing collection periods and improving customer service. Deloitte and Pegaso Tecnología recommend taking advantage of the new provisions in the Tax Code to digitalize accounting information and in most cases to be in a position to get rid of millions of printed invoices, replacing them with digital ones that are easily stored and retrieved. Similarly, they recommend receiving invoices electronically in order to achieve a unified digital model, or paperless tax scheme, that simplifies processes, reduces costs and makes it easier to comply with tax obligations.

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Peg@sus Presents Solution
Source: Reforma, December 24th, 2007

Microsoft and Pegaso Tecnología present Peg@sus, the solution for paperless government procedures. On Tuesday, December 11th, they launched Peg@sus, the new collaboration tool developed by Pegaso Tecnología based on Microsoft technology.

The event began with a breakfast at the University Club, followed by a presentation at the Microsoft auditorium and concluded with one-on-one sessions at the offices of Pegaso Tecnología.

This important launch was attended by more than 40 organizations that form part of the federal government, the legislature and the judiciary, including ministries, decentralized government bodies, chambers and tribunals, all of them interested in promoting the use of electronic methods to replace the printed documents that are so much a part of the working and administrative culture of federal, state and municipal government agencies.

The welcome speech was given by Carlos Flores, Government Director of Microsoft, who emphasized his organization’s commitment to the public sector. Subsequently, the CEO of Pegaso Tecnología, Javier Vega, commented that the main aim of this innovative tool is to allows public sector executives and employees to improve the performance of their organizations by using a complete tool for electronic documents and document management control, creating a new concept for the electronic desktop we use every day that integrates e-mail, word processing, search tools and shared documents.

Tatiana Beger, the Technology Director of Pegaso Tecnología, went on to explain how the development of the Peg@sus solution provides new functionality for the users of Microsoft collaboration tools:

  • Creating traceability (follow-up on the contributions made by each different participant in any new work flow) in every matter received or begun by the civil servant or employee.
  • Using the Advanced Electronic Signature to send electronic documents with official status.
  • Advanced Searches for any matter input onto Peg@sus.
  • Management of directories for members of the institution and for external persons that the institution has an official relationship with.
  • Digitalization and Conversion via OCR of any printed document received by the institution.
  • Perfect compatibility with Microsoft Outlook® and Word® with a similar interface to these collaborative tools.

Tatiana Beger also demonstrated how the use of this solution allows official correspondence to be sent inside or outside government institutions electronically, guaranteeing that the content will not be altered, that the authorship of the document is reliably recorded, that information flows as speedily as e-mail, that performance indicators are available for consultation and that a record is kept of who participated in the matter and in what way. This instantly reduces finalization times for government procedures, to the benefit of the population, and of civil servants and government employees themselves.

Those present at the event asked a series of interesting questions, which evidenced a strong interest in the adoption of new tools that are indispensable for public administration at all three levels of government.

Microsoft is a worldwide organization with subsidiaries in 103 countries and an interest in vertical solutions that support operating and performance improvements in institutions, and with a great degree of experience in government activities around the globe. In Mexico the company uses solutions such as Peg@sus, produced by its business partner Pegaso Tecnología, to maintain its commitment to promoting better public administration.

Pegaso Tecnología, Arquitectos de Sistemas, is a Mexican IT firm belonging to Grupo Pegaso that designs innovative systems such as Peg@sus; Digital Invoicing; Electronic Witness and Public Service Solutions, among others. It offers IT consulting services in technological processes, application development and service administration from its headquarters at Torre Arcos in Bosques de las Lomas, and via its business partners.

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Congress and Exhibition AMECE 2007:
The meeting point to provide value in your value chain

Source:http://www.amece.org.mx/amece/congreso/content.php?id=72

The combination of conference, best practices, an exhibition floor, EPC Labroom and the enthusiastic participation of attendees resulted in an ideal forum for increasing business competitiveness.

Over two days, the Mexican Association for Standards in Electronic Commerce (AMECE) welcomed more than 1,500 people, creating business synergies focused on sharing experiences and best practices in connection with electronic business.

The Banamex Center in Mexican City hosted the event on October 24th and 25th, which featured international conferences, a 582-square-meter exhibition floor including the most state-of-the-art EPC Labroom in Latin America, and the opportunity to create commercial networks between the different members of the supply chain.

Electronic Invoicing

Electronic Invoicing is one of the most talked-about topics of the moment, as many companies are switching over to this new way of working. Marco Bolaños, an AMECE specialist, gave a speech with an introduction to and the general principles of the electronic invoice.

Afterward Steve Ostrom, Senior Consultant at Indicium Solutions-ASG, spoke about the impact of electronic documents on companies, how they benefit productivity and how they change processes, as well as the necessary adaptations to implement efficient solutions.

With an original, creative presentation, Dr. Martín Luna of PBM Products Mexico and Jorge Castellanos, the CCO of Levicom commented on the importance of having healthy processes in companies, as otherwise problems arise that lead to inefficiency and a reduction in productivity.

One of the relevant questions relating directly to Electronic Invoicing is the filing of electronic documents, for taxation or commercial purposes. Gustavo de la Colina Flores, Director of the Integral System for Registry Management at the Economy Ministry, commented on this topic in relation to Standard 151.

Fernando Martínez Coss, Central Administrator of Operations, Development and Services at the Mexican Internal Revenue Service (SAT) and Luis Berumen Salgado, Deputy Administrator of Electronic Service Development at the SAT, commented on the development of Digital Tax Documents – not just Electronic Invoices – and the degree of acceptance they have achieved with Mexican taxpayers, as well as expectations for adoption in 2008.

Jannet León, Project Manager at JB Soluciones, commented on a successful case of implementation of electronic invoicing at a meat company, and the results obtained. Claudia Reveles of Colgate-Palmolive urged companies to adopt electronic invoicing by recounting the positive experience of her company with electronic documentation, as well as the challenges it faced.

Paperless offices are no longer a dream, and to discuss the topic Isis Weil, Product Manager at Advantage Security, was present. Her thoughts were complemented by the speech of Pablo Acevedo, CEO of Ekomercio, about how to take advantage of electronic transactions to improve sales.

As another case of successful implementation, Armando Higelin Espinosa, CCO of Sistema IAVE, and José Luis Cortés, CCO of Buzón E, shared their experiences about the two sides of the coin in electronic invoicing implementation, as both issuers and recipients. On the subject of successful implementations, Luis Fernando Osorio, CEO of IT Complements, went through the steps that companies must follow to appropriately implement an electronic invoice reception system.

The electronic of the invoice impact has permeated to other industries like textiles, as demonstrated by Edgardo Martínez, CCO of Aspel, and Ulises García Rodríguez of Industrias Yoser.

Finally, Javier Vega, CEO of Pegaso Tecnología, commented on the challenge implied by implementing electronic invoicing in a large company, due to the different areas involved, and the modification of operations and processes as they are performed today. Enrique Latorre Valero, Regional Commercial Consultant for Mexico and Latin America at Tiara-Telmex Corporate Solution, spoke about the advantages and implications of using a service provider for generating and sending digital invoices.

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Revisions to Solutions for Electronic Invoicing:
FSource: http://www.amece.org.mx/amece/Revisiones_Factura_Electronica.php

In response to general industry requirements, AMECE has begun the process of revising the solutions for the second market version of the Electronic Invoice (Digital Tax Receipt). This activity is being carried out with two aims:

  1. To orient technology suppliers that offer an electronic invoicing solution about the indispensable minimum requirements their application must include in order to generate and/or receive an electronic invoice (CFD).

  2. To provide users with a list of solutions that comply with the minimum requirements set forth by the SAT and AMECE (addenda).

NOTE: Remember that observing and complying with the requirements established by the authorities is the sole responsibility of the taxpayer. Consequently, AMECE recommends frequent reviews of the corresponding regulations.

It is also worth mentioning that AMECE does not aim to “certify” companies; we just check whether their solutions comply with minimum requirements. Similarly, these review activities are not endorsed by or linked to the SAT; they are carried out independently by AMECE, at the request of the business community, in order to provide a valued service to the market.

AMECE guarantees that the points reviewed and commented on in the “Solution Review Report” have been validated by the technology supplier, according to the review procedure published by the association. The application presented was reviewed in full and functioned correctly at the AMECE offices. The documentation mentioned in the report was also physically inspected by our staff.

On the other hand, the review process does not insure that solutions will function correctly at companies. Similarly, the stability, performance, technical support and any adaptations of solutions reviewed are the responsibility of the supplier. Consequently, AMECE cannot be held responsible for any of the aforementioned points. It is the duty of the companies that consult the list of suppliers reviewed by AMECE and included on our website to consult the “Solution Review Report,” which specifies the functions offered by the technology supplier listed.

The aim of having a list of electronic invoice solutions validated by AMECE is to provide users and the business community with information on functions and other aspects, which will help them to assess and compare the solutions on offer.

On choosing a solution, we suggest that it should:

  • Comply with the minimum indispensable requirements (check that the version of the solution corresponds to the one reviewed by AMECE).
  • Comply with the requirements of your business partners.
  • Covers your company’s needs.
AMECE also offers a “Guide for Choosing an Electronic Invoicing Solution,” which will allow you to identify the criteria to be assessed in order to choose the right solution for your company.

The solutions reviewed as of this time that comply with the minimum requirements published recently by the SAT and AMECE are:

PEGASO TECNOLOGíA
COMPANY NAME SOLUTION AMECE ADDENDA REVIEW DATE DOCUMENTATION
Servicio y Soporte en Tecnología Informática S.A. de C.V. Pegaso Tecnología CFD EDIFACT y XML September 2007
List of Applications
CFD Review Report
Acceptance Letter
SERVICE TYPE VERSION MARKET VALID TO
Issue and Reception 1.0 Large Companies September 2008


System Architects
Pegaso Tecnología

Source: http://www.ibmlaonthenews.com/clipview.php?idxclip=9571

Pegaso Tecnología is a company dedicated to dominating information technologies and obtaining benefits from them. The company, together with IBM, has convinced both the private sector and the government to join the ranks of global competition. “At Pegaso Tecnología our task is to analyze the IT situation and how best to take advantage of this inside organizations,” says Javier Vega, the CEO of Pegaso Tecnología, a subsidiary of Grupo Pegaso. Established one year ago, Pegaso Tecnología “surrounded itself with system architects:” experts who, besides developing applications, are also familiar with IT maps for business modeling, applications architecture, and data, communications and security architecture, among other areas. The company also took up the Reference Framework for Business Architecture that was passed by via Zachman by IBM, and adapted it in order to provide it to clients. “We support organizations in attaining Capability Maturity Model Integration certification (CMMI),” says Vega. The interesting thing is that Pegaso Tecnología itself has received that certification thanks to its practices; it is therefore in itself a clear case of measurable success.

However, none of this would have been possible without a synergetic relationship with one of the pioneering companies in the development of business software: IBM. Engineers and Architects.

When it was founded, Pegaso Tecnología incorporated 15 system architects into its working team. As it happened, all of them were familiar with IBM software and platforms. “We work with two tools in particular: Rational Unified Process (RUP), a development platform for configurable software; and WebSphere, which integrates processes regardless of whether they are compatible.” IBM Rational and Pegaso Tecnología work hand-in-hand as business partners, going after market share with a solution the covers the needs of any development area using tools that make processes more efficient and speedy, international best practice and a proven methodology. The Pegaso Tecnología team has seen its times slashed, its errors minimized and its possibilities expanded as a result of the decision to use the Rational tools. Also thanks to its experience and level of professionalism, Pegaso Tecnología is in a market niche that a company should have difficulty conquering only one year after beginning operations.

“We work for high-level companies, transnational organizations, nationwide companies and the government sector,” explains the CEO of Pegaso Tecnología.

The company has been so successful that its clients include Wal-Mart and the Mexican federal government. “We provide support with complete architectures and then we take responsibility for implementation,” mentions Vega. At Pegaso Tecnología they recognize the importance of a world-class ally: “Obviously IBM is really consolidating its position in software and we have to act as the spearhead because we provide advice for companies. Obviously we want to work very closely with IBM,” concludes Vega.


CIAPEM 2007.
Veracruz


3rd Government and Technology Summit
Veracruz


Javier Vega Flores
Director of the General Administrative Department for Communication and Information Technology at the Internal Revenue Service (SAT)

Source: http://www.amece.org.mx/amece/congreso/content.php?id=72

Desde diciembre de 2003, el Ing. Javier Vega Flores encabeza la Dirección de Administración General de Comunicaciones y Since December 2003, Javier Vega Flores has been in charge of the General Administrative Department for Communication and Information Technology at the Internal Revenue Service (SAT), which responds to the Finance Ministry. Under his management, the department has made considerable progress in terms of technology and innovation.

    How did you come to be in charge of this area?

    I started off in private enterprise. Initially I had a profile oriented toward administrative and financial matters, and later toward strategic planning. My aim when I entered the public sector was to exploit by strategic planning background to support the process of change that the SAT wanted to implement.

    What did you find when you arrived?

    I found a very committed team, totally focused on achieving excellence and with a clear desire to improve service levels for users. But I also found an organization that was very non-centralized, with different independent IT firms, where it was a little complicated to achieve a good level of integration.

    What is the current status of that reengineering project and the progress toward your original vision?

    There is always room for improvement. The aim here is not to implement the “Vega method” and to see it replaced tomorrow with the “González method”. The aim is to take universally accepted pre-established criteria and to try to mature in that direction. That’s why we chose proven strategies like CMMI, PMI, ITIL and COBIT. The aim is for everything that we do to be done in an integrated way, so that it is permanent.

    How did you convince all those involved to adopt these measures?

    We held a series of meeting where the Minister himself called in his entire staff, all the way down to Deputy Ministers and Department Heads, to explain the importance of the process of change and where we wanted to get to. It really wasn’t a battle to convince people, as there was already enough acceptance of the need to apply better practices.

    Did you use external people for the job, or only internal resources?

    We had a mixture. I think a process of change like this is impossible if your people are not working with conviction, so they were really the leaders here. After that we brought in consultants for process reengineering. We created an internal team that acted as a “shadow” for the consultants and then took their place when they left.

    How do you justify starting and maintaining a project of this kind?

    We warned the people in charge of our client areas that there would be implications and that they should not be surprised to see some teething problems in the implementation stage. We also made a point of communicating our successes to make people confident that it was possible to implement the changes. You can’t achieve process maturity levels from one day to the next; no matter how good a job you do in designing the processes, implementation itself also implies a maturation process.

    What was the hardest part?

    Not having enough time to implement something for a medium- and long-term achievement. However, I made the decision to kick-start the process of change. To me, the most important thing is to give my people the satisfaction of achieving recognition and providing them with a sense of ownership. We have received three Innova awards, we have ISO 9000 certification in laboratory administration, we have ITIL total alignment and we hope to receive CMMI3 in mid-2006.

    How do you balance the cost of an improvement program against what it’s worth?

    If we understand the impact that a television commercial may have compared with the impact of an IT process implementation or new practices, it’s a lot easier to decide. You have to speak the language of the Executive Committee to make them understand the effects expected. The highest cost is for people, because they still have to carry out their day-to-day duties and they will have to work at night or on weekends, with one task on top of another. We forget about that cost. Also, you can’t expect or allow an external person to come along and implement everything for you.

    How do you measure the return on investment in a project like this one?

    There’s a Projects Committee that assesses initiatives. Each initiative has to pass a business case period, which is used to establish the expected benefits, such as a possible increase in tax collections, or others that are more related to support and service opportunities. This is the case of the data security that it required by people who pay their taxes over the internet. Another example is operating improvements. If you go into a local tax office and you have to wait 45 minutes to pay your taxes, compared to 5 minutes that it will take you to pay over the internet, the question of return on investment is answered right there.

    How has this affected relations with suppliers?

    Our aim is to focus on our business and not on operations support matters. We have centralized applications that were scattered about, and we have created a data center to increase service levels, which has been assigned to a specialized company. We currently have tenders ongoing for a large number of contracts, which are oriented toward all infrastructure processes, from desktop equipment, LAN networks and telecommunications to data centers and on-demand data storage and processing. What we are concerned with in these initiatives is not so much defining the technology as defining the service level. Some suppliers have complained that by raising entry requirements, fewer Mexican suppliers qualify, and in some cases none at all, where the requirements are sufficiently strict.

    What would you say to them?

    What we want is for them to create strategic alliances. Big organizations, like banks or government agencies, need counterparts that are equally as big. We know that a lot of big suppliers are really just large alliances; this is how smaller companies learn practices that they would otherwise never reach. We have had excellent experiences with 100% Mexican suppliers who have taken good care of us in many of our processes, including process review levels.

    What’s next on the road to IT improvement at the SAT?

    We intend to continue with the first stage in both operating processes and business and development solutions. We have pilot programs that should guarantee a certain degree of maturity in the rest of the organization. By the end of this administration we hope that the people working in IT will have an in-depth understanding of the business, and that the services they provide will be based on a service level agreement.

    What plausible benefits can an importer, an exporter or a taxpayer expect?

    At customs, approximately 450 billion dollars comes in with imports and exports each year. All imports go through a process of customs clearing. This means that, if we had not made these changes, we would have been complicating international trade at that level. We have “just-in-time” processes for manufactured goods. On the customer service side, today people can carry out a lot of operations virtually. This year people were able to see that if they satisfied a series of criteria, their tax rebates were paid to them within the times agreed with Congress.

    Are you planning to implement MoProSoft?

    I believe MoProSoft is an important thing for the Mexican government, but we have to remember the degree of maturity. In this context, I think obtaining CMMI level 3 certification is a step above MoProSoft. What I would ask my suppliers is that they be at the same level of maturity or higher then my own organization.

    What would you say to IT area heads in the public sector who have not initiated an improvement program?

    I would encourage them to take the first step, even if they are in the final year of their term. The aim is not to achieve a final result, it’s to start a process that will continue going forward. As long as it is a universally accepted practice, I don’t see any reason why it should be suspended.

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