The complete solution for Official Electronic Desktop and Document Management Control

Peg@sus is a collaborative solution – using service-oriented business architecture – for the adoption of a real paperless office. This is achieved through the centralized handling of all matters and files, adapted to the dynamic work flows in your organization. Electronic documents are produced from whatever source, using an electronic signature system (FIEL) to guarantee certainty and legal validity for participants, the identity of the individual producing the document and the integrity of content.

	Main Characteristics Allows electronic documents to be prepared that are legally valid by using an electronic signature and other data security methods. Encourages electronic collaboration between people by providing dynamic processes based on the most advanced database, internet and web technology. Allows automatic business management using a knowledge base relating to the organization’s operations.

	Who is the Service Intended For? Any of the three government branches (executive, legislature or judiciary) at any level of government (federal, state or municipal). Peg@sus is designed as a desktop solution that can be adapted to the different roles of an organization, for civil servants and executives to advisors, or operators and assistants.

	Advantages and Benefits Provides a real “Paperless Government” system. Reduces response times and insures the consistency and uniform handling of all government services and procedures. Minimizes administrative tension between the public and government. Increases operating effectiveness by creating an institution-wide knowledge base. Provides strategic information quickly and reliably. Reduces operating costs by reducing expenses for supplies and allowing distance work. Guarantees legal validity by using electronic signature. Increases security and confidentiality of information by using electronic methods to safeguard the information contained in paper documents. Allows compliance with the Austerity Decree of December 4th, 2006, and with Guidelines issued on April 24th, 2006, by the Inter-Ministerial Commission on Electronic Government.

	Peg@sus solution is offered under the following modalities: "In-Premises" License: This model consists of the customer acquiring the rights to use the Peg@sus license and it installs it in its Data Center. The application management is carried out by the customer IT staff. Administered Service: This is a solution distribution model where Pegaso Tecnología supplies the Managerial administration, Document Control and Institutional Collaboration by supplying the use of the solution through the Internet, under the Software as a service scheme (SaaS). The customer does not have to worry about maintenance, daily operation and software support, as well as technological architecture. The customer uses the application from the Pegaso Tecnología data center. The customer acquires the right to use the solution through the Internet, under the software as service (SaaS) scheme. Hosting License: In this model, the customer acquires Peg@asus rights of use and installs them on the Pegaso Tecnología infrastructure. The application administration is carried out by Pegaso Tecnología staff and the customer uses its solution license through the Internet under a hosted application scheme, administered by a third party.

	Details of Functions The dynamic processes administered by Peg@sus, unlike the rigid processes implemented in systems such as ERP, CRM or BPM, make it easier for organizations to really take advantage of the high rate of change in our society. The dynamic processes modeled in Peg@sus can be established instantly when required by the end user, as they do not require a drawn-out, highly specialized modeling and simulation process such as the ones that ERP and similar systems need prior to going online. In this way, Peg@sus leverages and extends personnel skills, in order to achieve continuous improvements in organizations. Peg@sus uses an electronic signature and the most up-to-date data security methods – both for data storage and for data transmission via the internet – to establish a framework for electronic document management that has the same degree of legal validity as traditional, paper-based document management. The architects at Pegaso Tecnología have achieved a web-based user interface on Peg@sus that has a similar look and feel as other commonly used systems, such as Microsoft Outlook® or Microsoft Windows Live®. In addition, Peg@sus is fully compatible with Microsoft Word® and Microsoft Outlook®, which makes it possible to work directly from Microsoft Office®. The result of all this is that organizations may expect very low training costs and short transition periods before they begin to enjoy the benefits of a paperless offices solution. Peg@sus integrates paper document scanners to allow the gradual adoption of the system within the organization, as well as to facilitate collaboration with other organizations that do not yet have Peg@sus. In this way, an application or procedure received on paper can be incorporated into Peg@sus in order to be handled and followed up on in cooperation with other areas. To the same end, Peg@sus also integrates e-mail, to allow applications or procedures received by that means to be incorporated into the system. The business architecture of Peg@sus based on SOA (Service Oriented Architecture) technology makes it possible to connect it to the legacy systems of the organization, such as digital document databases (like EMC Documentum or Laserfiche), collaboration systems (like Lotus Notes), or any other system that is purchased or produced in-house. Similarly, the SOA architecture of Peg@sus makes it possible to establish a federation of Peg@sus systems to achieve completely paperless communications that are fully legally valid between different organizations that use Peg@sus.

	Legal Framework The National Development Plan (PND) for 2007-2012, in Fundamental Principle No. 5 (Effective Democracy and Responsible Foreign Policy), Section 5.4 (Government Effectiveness and Efficiency), Objective No. 4, Strategy 4.1, states: Information technologies will be exploited for communications between civil servants, and between the latter and members of the public, to make the provision of public services and assets more effective, as well as to facilitate access to public information, promote transparency, handle large quantities of data… For the purposes of the adoption and exploitation of information technologies… the habits of the Federal Public Administration… must be changed. Similarly, all government information will be compiled, standardized and systematized in order to adapt it to new technologies… The result of this strategy will be a substantial benefit for members of the public, as the use of electronic processes will allow operating costs to be reduced, as well as saving time, discouraging bias and narrowing the digital divide... http://pnd.calderon.presidencia.gob.mx/index.php?page=eficacia-y-eficiencia-gubernamental Our solution helps in achieving the specific goals for the Federal Public Administration set out in the PND. Additionally, Peg@sus complies with and exceeds the scope of the legal framework currently in force: The Presidency of the Republic instructs government agencies to “implement automated management control systems”(Decree that sets forth austerity and discipline measures in spending by Federal Public Administration — Official Gazette, Dec. 4th, 2006 —).. The Inter-Ministerial Commission for the Development of Electronic Government, acting through the Sub-Commission for Electronic Documents, issued “Guidelines for the Operation, Functionality, Communication and Security of Automated Management Control Systems” (guidelines issued by the Sub-Commission, April 24th, 2006). .

	Implementation Times A typical implementation time for Peg@sus is twelve weeks (three months). This includes the following activities: Personalization of Peg@sus with institutional image Installation of Peg@sus server components Maximum load testing for Peg@sus using client’s CIT infrastructure Training for client’s engineers and/or information technicians to operate Peg@sus Training for Peg@sus usage under “train the trainer” scheme for client’s engineers and/or information technicians Pre-production pilot testing as part of the technology adoption process Final testing with Peg@sus coming online gradually throughout the organization

	Requirements for CIT Infrastructure The CIT infrastructure requirements for Peg@sus installation depend on the expected number of users and the specifics of the organization’s internal processes. These two variables affect the average number of operations per second that are referred to Peg@sus, and therefore determine the processing and telecommunications capacity that the CIT infrastructure needs to have in order to achieve an appropriate service level. Fortunately, despite these variables, it is always possible to establish reference cases based on measurements of maximum load factors carried out in our laboratories. Below is a reference case for the CIT infrastructure that would be required in order for Peg@sus to support 300 operations per second with an average response time of one second. The estimated ratio between operations per second and total system users is 1:10, which means that this reference case would be applicable for 3,000 Peg@sus users. Hardware: Function Number of Servers Operating System CPUs per Server RAM per Server Disks per Server Presentation Servers 2 Windows Server 2003/2008 with SP1 or R2 2 Processers at 3GHz (32 o 64 bits) 2 GB 40 GB Processing Servers 2 Windows Server 2003/2008 with SP1 or R2 (64 o 32 bits) 2 Processers at 3GHz (32 o 64 bits) 2 GB 40 GB Content Servers (SharePoint) 2 Windows Server 2003/2008 with SP1 or R2 (64 o 32 bits) 2 Processers at 3GHz (32 o 64 bits) 2 GB 40 GB Database Server 1 Windows Server 2003/2008 with SP1 or R2 (64 bits) 4 Processers at 3GHz (64 bits) 8 GB Variable Below is a list of basic software requirements for Peg@sus, for both the client’s desktop computers and the server computers. Software: Equipment Software Necessary Client Microsoft Windows XP (SP2 or superior) or Microsoft Windows Vista (32 or 64 bits) or Microsoft Windows 7 (32 or 64 bits) Microsoft .NET Framework 3.5 (SP1 or higher) Microsoft Internet Explorer versión 7.0 or higher Microsoft Office Professional 2003 or Microsoft Office Professional 2007 (requiere uso de Microsoft Word y Microsoft Outlook) Presentation Server Microsoft Windows Server 2003 Server R2 or Microsoft Windows Server 2008 R2 Internet Information Services (IIS) versiones 6.0 o 7.0 o 7.5 Microsoft .NET Framework 3.5 (SP1 o higher) Processing Server Microsoft Windows Server 2003 Server R2 o Microsoft Windows Server 2008 R2 Internet Information Services (IIS) versiones 6.0 o 7.0 o 7.5 Microsoft .NET Framework 3.5 (SP1 or higher) Document Storage Server Microsoft Windows Server 2003 Server R2 o Microsoft Windows Server 2008 R2 Internet Information Services (IIS) versions 6.0 o 7.0 o 7.5 Microsoft .NET Framework 3.5 (SP1 or higher) Windows Sharepoint Services 3.0 (SP1 o higher) o Microsoft Office SharePoint Server 2007 (SP1 or higher) Database Server Microsoft Windows Server 2003 Server R2 o Microsoft Windows Server 2008 R2 SQL Server 2005 Enterprise Edition (SP2 or higher) or SQL Server 2008 Enterprise Edition or SQL Server 2008 R2 Enterprise Edition

	Success Factors for Implementation Situation regarding IT coverage for document management control: Before adopting our solution, it is necessary to know the degree of maturity of the organization that is considering implementing a management control system. First level of maturity: Input applications and responses Input confirmation of reception Reactive and limited follow-up on matters: recorded, resolved, etc. Simple document searches Limited, rigid security (all or nothing) Statistical reports of input and output Second level of maturity: All first-level scopes plus… Follow up on flows within organization Limited to reproducing paper document handling system, using actual signatures Security is still limited and rigid Third level of maturity: alcances del segundo nivel más… Use of electronic signature (FIEL) Start-to-finish follow-up on flows inside and outside the organization Automation of document creation using FIEL Complete, flexible security (based on roles) Cooperative environment Content management Decision-making support

	Experience and References Peg@sus is the result of more than 10 years’ experience of staff involved in IT areas and in executive and operations areas, in the financial/stock market, legal and taxation fields. Peg@sus (previously called SISAO — Integral System for Administrative Follow-Up in Offices) has been implemented and functions successfully at: The Mexican Energy Ministry (SENER) The Mexican Ministry of Communications and Transport (SCT) PEMEX Exploration and Production (PEP Southern Region) Mexican Agency for Support and Services for Agricultural and Fisheries Trading (ASERCA) Mexican Agricultural Trusts (FIRA)

	Pegasus*: * The software called "Software Peg@sus" corresponds to the system registered in the IDAUTOR named "SISAO", Sistema Integral de Seguimiento Administrado en Oficinas which is duly registered under the registration number 141701 dated June 13th, 1997